As a business expands, it must fill more leadership roles. The chief operating officer is the executive who “operationalizes” the strategic plan. Successful COOs will be process-oriented, analytical, and enthusiastic about creating and implementing organizational structures. They must also possess outstanding interpersonal and communication abilities. Typical responsibilities and areas of concentration for a COO should include: identifying the best infrastructure to guarantee capacity and efficiency of operations as the business grows.
Productivity, efficiency, profitability, and employee happiness are always in the COO’s sights. They give the operational direction that enables the strategic plan to be executed while staying faithful to the organization’s purpose, vision, and core values. He or she will give the necessary mentoring and partnering to guarantee that all leaders and managers are focused, on task, and collaborating.