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Monday, December 5, 2022

Monitoring Employees Makes Them More Likely to Break Rules | HBR

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According to a recent assessment, there are significant issues with staff monitoring. 

The worldwide demand for staff monitoring software more than quadrupled in April 2020. The number of online searches for “how to monitor remote workers” surged by 1,705%. The demand for systems that monitor employee activities via desktop monitoring, keystroke tracking, video surveillance, GPS position tracking, and other digital technologies skyrocketed. These systems are intended to decrease rule violations. However, a recent study reveals that monitoring staff might backfire in many instances. 

Our research indicates that workers observed at work are more likely to cheat, cause property damage, and steal office equipment. External forces and an internal moral compass encourage people to do the right thing. Employers cannot rely just on rewards and sticks; they must also rely on their workers’ inherent moral compass. Monitoring makes workers feel unconsciously less accountable for their behavior, causing them to participate in actions they would otherwise deem unethical. People’s feelings of autonomy and moral responsibility will likely always be diminished when observed. 

Source: https://hbr.org/2022/06/monitoring-employees-makes-them-more-likely-to-break-rules 

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