Generative conversations are facilitated by structured dialogues and an explorative mindset inspired by jazz, which can help organizations tackle complex challenges and generate novel solutions by integrating diverse perspectives.
Generative conversations, in which diverse perspectives are integrated to find new solutions, can help organizations tackle complex challenges. These conversations are particularly useful in breaking down organizational silos and encouraging collaboration across different teams. However, successful generative conversations require structured facilitation to encourage participants to listen more and contribute to emerging ideas, rather than rushing to conclusions. Strategic Advisor Per Hugander at Swedish bank SEB uses jazz as a metaphor for the improvisational and explorative approach needed in generative conversations. Structured dialogues, which define the time each participant speaks and listens, are useful tools for facilitating these conversations. Neuroscience suggests that engaging in generative conversations can activate the brain’s “default mode network” to promote divergent thinking and creative idea generation.