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The Crossroads of Special Operations

Thursday, June 17, 2021

Airlines are earning more than ever from extra fees but are causing travelers more frustration and dissatisfaction | Forbes

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Airlines make billions of additional dollars for ’extra’ services, frustrating more than half of their customers and leaving 75% of them dissatisfied with their experiences. These ‘extra’ services, such as checking more than one bag, selecting seats together, and to get security clearance, used to be included in their fare price. Globally, airlines have milked customers by $110 billion in revenue this year. American Airlines, Delta, Southwest, Alaska and United are the five large U.S. airlines to bring in a total of $29.1 billion in ancillary revenue this year. 

 

Source: https://www.forbes.com/sites/danielreed/2019/11/21/airlines-ancillary-revenues-are-going-through-the-roof-but-also-are-causing-travelers-more-frustration-and-dissatisfaction/ 

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