In this digital self-publishing era people can record and produce their own content, a lot of horrific stuff that clearly breaches websites’ taste and decency guidelines. A growing army of moderators has the unenviable task of sifting through it all, sometimes at considerable cost to their mental health.
WARNING: article contains upsetting content.
Shawn Speagle worked as an online content moderator for six months in 2018. He’s still scarred by the experience.
Listen to the accompanying feature on BBC World Service’s World Business Report
“One of my first videos that I remember looking at was two teenagers grabbing an iguana by the tail and they smashed it onto the pavement while a third person was recording it.
“And the iguana was screaming and the kids just would not stop until the iguana was just pasted on the ground.”
Shawn was employed by a company called Cognizant in Florida which had a contract with Facebook. He speaks in a slow, considered way, still trying to process what he had to go through.