Google’s new artificial-intelligence Google Duplex voice technology for natural conversations, introduced at the Google I/Oevent this past week, cleverly blurs the line between human and machine intelligence.
Here are two impressive examples of Duplex’s natural conversations on phone calls (using different voices):
Duplex scheduling a hair salon appointment:
Duplex calling a restaurant:
Google Duplex is designed* to make its voice on phone conversations sound natural** — “thanks to advances in understanding, interacting, timing, and speaking,” according to Google AI Blog. For example, it uses natural-sounding “hmm”s and “uh”s, and the appropriate latency (pause time) to match people’s expectations. “For example, after people say something simple, e.g., ’hello?,’ they expect an instant response.”
Google also said at its I/O developer conference that six new voices are coming to Google Duplex, including singer-songwriter-actor John Legend’s. Legend’s voice, among others, will also come to Google Assistant later this year, and will be included in phones and home speakers.