Jeffery Smith is an Army Special Forces veteran, as well as former chief warrant officer and helicopter pilot who served with the Wisconsin National Guard for 12 years. These days, he’s the senior vice president of human resources for FedEx Ground. At FedEx, Smith leads a team of approximately 500 human resources personnel who together oversee between 85,000 and 100,000 employees, depending on the season. And while he studied business and human resources in college, he learned a lot of his management skills during his time in the Army.
“I learned in the military that how you treat and manage people makes a difference,” Smith told Hirepurpose. “I still think of HR in terms of Special Forces — we’re force multipliers.”