The Crossroads of Special Operations

Saturday, May 8, 2021

Telephone Operator Services transition across AFSPC

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By [email protected] () — Air Force Space Command telephone operator services will be removed and replaced by automated tools at the beginning of the new fiscal year, with each base developing their own transition plans.

The Air Force and the entire Department of Defense have experienced increased budgetary pressure over the last several years.  In response to these budgetary pressures, AFSPC has examined numerous functions and services that could be performed more efficiently and with less cost.  One area studied was the Telephone Operator Services.

After an extensive review of call volumes and requirements, the determination was made that these functions could be automated across the Command.

HQ AFSPC in conjunction with the AFSPC Cyberspace Support Squadron (CYSS), and functional experts from Peterson AFB, Buckley AFB, Los Angeles AFB, Schriever AFB, and Vandenberg AFB developed a way ahead.  The plan is not only more cost effective but continues to provide those services using collaborative tools, automation, existing enterprise services (such as SharePoint) and portal sites as alternate means to meet requirements for services which the telephone operators currently provide.
The majority of service changes will begin Oct. 1.
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Source:: Air Force Space Command

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